© 2019 by SMRT365

Social Media Response Team

SMRT365 is a social media community management agency specializing in extending your brand's off-hours social media community coverage.  

 

We provide weekday evening, full weekend, and holiday social media community coverage for all of your brand's social channels.

EXTENDED SOCIAL MEDIA CUSTOMER CARE

 ALL SOCIAL PLATFORMS

When brands fail to respond promptly to inquiries, well, it's a #fail.

 

People see social media as an always-active "call center." Customers and prospects post questions and comments on their schedule. These posts range from (1) product specific questions, to (2) both positive and negative feedback, and (3) even posts about safety hazards they have encountered.

 

When your teams ends its work day, SMRT365's work -- as your brand's eyes, ears & voice -- begins.

 

People expect that brands will respond to their social media questions or posts quickly and during this after-business hours period. It's been widely documented that when brands respond promptly, consumer loyalty increases dramatically (estimated at an increase of 186%), and the positive experiences of these same consumers are amplified in their comments across the digital world.

 

SMRT365 (Social Media Response Team 365) members are fully trained and experienced with workflowing, monitoring and engaging through most of the commonly used enterprise-level social media community management platforms including SpredfastSprinklr and others.

 

We are also expert with all native interfaces and native interface management tools for Facebook, Twitter, Instagram, Pinterest, YouTube, SnapChat and BazaarVoice.

 

Contact us to find out more about how we can work with your existing social media team to ensure that your brand benefits from after-business hours social media community monitoring & engagement.

  

EXPERT FACILITATORS CREATE CONVERSATION

We're good listeners, but we also take engagement to the next level. We not only pay attention to what people are saying about your company, brands and products, we respond and interact with your current and potential customers.

 

We let people know their suggestions have been heard, their complaints are being addressed and we communicate in a way that builds brand loyalty and enhances your organization's responsiveness.

 

We can match expert facilitators to your specific needs. For a client looking for new mothers as customers, we provided pediatric nurse facilitators. For a client seeking personal safety tips, we provided a writer who was a former police officer. For a client offering relationship advice, we provided an author with a PhD in psychology. 

 

Get the conversation started and build brand loyalty. 

THINKING ABOUT EXTENDING YOUR SOCIAL MEDIA COMMUNITY COVERAGE?