SMRT365 is a social media community management agency specializing in extending your brand's off-hours social media community coverage.
We provide social media monitoring and engagement on your channels:
Weekday evening, full weekend, and all holidays.
Social media community management and for all of your brand's social channels.
EXTENDED SOCIAL MEDIA CUSTOMER CARE
ALL SOCIAL PLATFORMS
When brands fail to respond promptly to inquiries, well, it's a #fail.
Customers use social media as an always-active "call center." Customers and prospects post questions and comments on their schedules. These posts range from (1) product-specific questions, to (2) both positive and negative feedback, and (3) even posts about safety hazards they have encountered.
When your team end its workday, our work begins. SMRT365 becomes your brand's eyes, ears & voice.
People expect that brands will respond to their social media questions or posts quickly and during this after-business hours period. It's been widely documented that when brands respond promptly, consumer loyalty increases dramatically (estimated at an increase of 186%), and the positive experiences of these same consumers are amplified in their comments across the digital world.
SMRT365 (Social Media Response Team 365) members are fully trained and experienced with workflows, monitoring and engaging through most of the commonly used enterprise-level social media community management platforms including Sprinklr, Khoros, and others.
We are also experts with all native interfaces and native interface management tools for Facebook, Twitter, Instagram, Pinterest, YouTube, and BazaarVoice.
Contact us to find out more about how we can work with your existing social media team to ensure that your brand benefits from after-business hours social media community monitoring & engagement.
EXPERT FACILITATORS CREATE CONVERSATION
We're good listeners, but we also take engagement to the next level. We not only pay attention to what people are saying about your company, brands and products, we respond and interact with your current and potential customers.
We let people know their suggestions have been heard, their complaints are being addressed and we communicate in a way that builds brand loyalty and enhances your organization's responsiveness.
We can match expert facilitators to your specific needs.